1 - You, the pupil, must hold a current valid licence (either provisional or full) which must be produced on the first lesson. You must also be able to read a number plate from a distance 20.5 metres (67 feet) using your glasses if normally worn.
2 - I, the Instructor, will provide driving instruction for the pupil at the agreed rates and times. The cost of driving lessons will have been clearly explained upon first contact with Hooter's Driving School. Any changes to the cost with be advised with at least a month's notice.3 - Provided the pupil is in possession of a valid driving licence and is accompanied by, or under the direction of a Driving Standards Agency A.D.I / P.D.I or approved DSA Examiner, the Hooter's Driving School car is fully insured for tuition and driving tests.
4 - It is my rsponsibility, as your driving instructor, that my training vehicle is in good working order. For your safety, I will not take anyone for lessons if I suspect there is a fault with the Hooter's vehicle. Lessons will resume once the Hooter's vehicle has been cleared of any faults by an automotive professional.
5 - I, your driving Instructor, will behave in a professional manner towards clients at all times. I will avoid physical contact with a client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, I will not act in any manner, which contravenes legislation on discrimination or the Driving Standards Agency (D.S.A.) Code of Practice for Approved Driving Instructors.
6 - Lesson payments should be made at the beginning of each lesson. Lesson fees are non-refundable. Refunds are only available if you have pre-paid for a block booking, are no longer continuing your lessons with Hooter's Driving School and still have lessons in credit.
7 - You, the pupil, will be asked to sign a weekly record sheet for each lesson you pay for/have paid for with Hooter's Driving School. Pupils who have paid for a block booking with also sign a seperate form, recording the hours taken and their hours remaining in credit.
8 - Hooter's Driving School will provide you, the pupil with notebooks. The notebooks remain the property of Hooter's Driving School at all times. If the pupil terminates their lessons with Hooter's Driving School they must return all notebooks. Failure to return them will incur a charge of £2.00 per book. The notebooks must be returned in the same condition they were last seen by the instructor. If the notebooks have been purposely damaged/de-faced/lost the £2.00 per book charge will be incurred.
9 - Lessons times will be sixty (60), ninety (90) or one hundred and twenty (120) minutes in duration, anything other will be agreed mutally by the intructor and the pupil.
11 - If you do not show for a lesson more than once I will not book you in for any future lessons.
12 - If you have advised me that you will be late then I will wait for you but that time will be taken out of your lesson and will NOT be added on to run over the scheduled lesson appointment. If I am running late then, that is my fault and I take full responsibility for it and therefore the lesson will run over till you have had your full lesson appointment. I will contact you if I am running late. If you are or I am early, you will still get your full lesson time scheduled, so it may finish earlier than anticipated - but it WILL be the full hour, hour and a half or two hour lesson regardless.13 - You will receive a text lesson reminder on a weekend to remind you when your next lesson is scheduled for. You need to confirm the lesson by a given time. If you do not confirm the lesson it will not go ahead. You will then be sent a second text asking you to state whether you wish to be booked in for the following week/another lesson, again you must contact me within the stated time, failure to do so will remove you permanently from my diary and no future lessons will be booked in for you.
14 - When I am aware of a situation that will potentially conflict with your lesson, I will give TWO DAYS NOTICE in the event of cancelling it. If I cancel late/do not show up, you will receive free lesson credit - to the value of the one cancelled - to be used on another occassion (no cash alternative is available). However, I will not be held responsible for a cancellation if it is less than two days notice due to instructor illness, personal or family emergencies, mechanical/vehicle faults, if the Hooter's vehicle is involved in a traffic collision, bad weather or tests cancelled by the DSA.
15 - You must give TWO DAYS NOTICE in the event of cancelling a lesson. A late cancellation/no show will be charged as the full lesson amount & must be paid for on the next lesson. Failure to pay for the cancellation will suspend all future lessons until payment is received. For PRE-PAID customers, your account will be debited accordingly. In most cases, you will not be charged for illness nor personal or family emergency situations. As soon as you know you will not make your lesson, text/ring me asap. My phone is on 24/7 - on silent - so it doesn't matter if its the middle of the night, early morning, whenever - I will text you back after I've read it. Having no phone credit on your mobile or you've lost my number are NOT valid reasons for a late cancellation or not contacting me. There are other ways and means - landlines, pay phones, friends/relatives mobile phones. My number is in Yellow Pages and on my website.
16 - If I turn up to collect you and you are sick but you haven't cancelled, you WILL be charged.
17 - Whenever a lesson is cancelled by you, me or by other circumstances, it is me that loses out. If I'm not teaching, I do not get paid. Although I am sympathetic to any circumstances that may force you to cancel lessons at short notice I must ask you to consider that when you cancel at such short notice I cannot resell that lesson. So I hope that you understand that it would be really unfair to expect me to suffer just because your boss asks you to work late or you got to drunk last night etc....Imagine how you would feel if I took a sicky the day of your test!!
18 - If you have lost or broken your phone and therefore the mobile number you provided to me is no longer or not currently in use - it is your responsibility to contact me as soon as possible. I will not be held responsible for texts I send but you have not received due to your number being unavailable - these texts may be lesson reminders, asking for confirmation of a lesson, rescheduled or cancelled lessons.
19 - I do keep ALL the texts of lesson reminders, confirmations, lesson changes and cancelations until you've had your lesson - with delivery reports - so please do not say you haven't received the text.20- I reserve the right to withdraw the use of my Hooter's vehicle for the practical test without prior notice should the pupil prove not to be up to test standards and I will also terminate ALL future lessons if said pupil still wishes to take the practical test against the advice of the Hooter's instructor. I can not guarantee a pupil will pass the practical test but I can guarantee they will be up to test standard when taking it on my advice. If you wish to take your test against my advice, you will have to find another vehicle to do it in. Taking lessons with Hooter's Driving School does not guarantee I will take you for test.
21 - Aside from the Practical Test fee as set out by the DSA, Hooter's Driving School will not apply a fee for the booking of your practical test.
22 - I will book your practical test for you. If you book it without consulting me or have it booked before you start lessons with Hooter's - I will not take you for it.
23 - When I book your test, I have to gauge how many lessons I think you are going to need to be test ready and then I book a date at the end of that period. Once booked, if lessons are missed for whatever reason and are not rebooked in for another date or you decide to cut down on your estimated lessons then your test will most likely get moved.
24 - Any cheques that bounce will incur a £5 admin charge and no further cheques will be accepted.
25 - I will not take any student for a lesson if I suspect that they have been taking drugs/drinking alcohol or have alcohol still in their system from the previous evening.
26 - You must advise me of any medication you are currently taking or take during the course of your tuition. Certain medications and the reasons for taking them MUST be declared to the DVLA and this is your responsibility. You must also declare any illness/medical conditions that could affect your driving.
27 - If I deem you unfit to drive, for whatever reason, it is at my discretion as to whether to continue or terminate the scheduled lesson. If you turn up unfit to drive and I abort the lesson - you WILL be charged.
28 - Every endeavour is made to safeguard the personal property of the pupil but Hooter's Driving School accepts no liability whatsoever, for jewellery, cash, clothing, mobiles or any other property left in the training vehicle.
29 - If you, the pupil, at any point through the course of learning with Hooter's Driving School, drive another vehicle illegally, I will terminate your lessons. I will not condone your actions by teaching you. I teach people how to drive safe and most importantly - legally!!
30 - There is no cash alternative available for free Pass Plus, Motorway lesson, first hour free or loyalty free hour.